Shipping policy
Shipping Policy – Teotema Beauty
At Teotema Beauty, we aim to deliver your order quickly and safely.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been dispatched.
2. Shipping Rates & Delivery Times
United Kingdom
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days (if available)
International Shipping
- Europe: 5–10 business days
- Rest of World: 7–15 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
4. Delays
While we aim to meet delivery estimates, delays may occur due to:
- Courier issues
- High demand periods
- Customs processing (for international orders)
We are not responsible for delays outside of our control.
5. Customs, Duties & Taxes
For international orders, customers are responsible for any customs fees, duties, or import taxes that may apply.
6. Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
If your package is marked as delivered but not received, please:
- Check with neighbours or your local delivery office
- Contact the courier directly
We are not responsible for lost or stolen packages after delivery is confirmed.
8. Damaged Items in Transit
If your order arrives damaged, please contact us within 48 hours with photos, and we will assist you with a replacement or refund.
9. Contact Us
If you have any questions about shipping, please contact us at:
Teotemabeauty@yahoo.com